What information do we collect?

Overview

Arbor View Properties LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and who we share it with when you use our website, submit property information, or engage with our real estate services.

SMS/Text Messaging Privacy

IMPORTANT: Mobile Opt-In Data Protection

Arbor View Properties LLC is committed to protecting your mobile phone information.

We do NOT share mobile opt-in data with third parties under any circumstances.

  • No mobile opt-in data will be shared with third parties
  • SMS consent is NOT shared with third parties or affiliates for marketing purposes
  • We do NOT sell or rent your phone number
  • Information obtained as part of the SMS consent process will NOT be shared with third parties or affiliates
  • Your text message preferences remain confidential and private

Information Collection: Arbor View Properties LLC collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history, delivery status, and interaction data may also be recorded for service improvement and compliance purposes.

Use of Information: Your mobile phone number is used solely to send SMS messages that you have consented to receive from Arbor View Properties LLC. We do not sell, share, rent, or distribute your mobile opt-in information to any third parties or affiliates.

What Messages You’ll Receive: If you opt in to SMS communications, you may receive:

  • Property inquiry responses
  • Appointment confirmations and reminders
  • Updates about your real estate transaction
  • Customer service communications
  • Market updates and property alerts (with your consent)

Service Provider Exception: We may share minimal technical data with our SMS platform provider solely to deliver text messages to you. These service providers are contractually obligated to protect your data and are prohibited from using your information for any other purpose. This is the ONLY exception to our no-sharing policy.

Your SMS Privacy Rights:

  • Opt out at any time by texting STOP to any message
  • Your opt-out request will be honored immediately
  • Text HELP for assistance or contact us directly
  • Text START to opt back in after opting out
  • Request deletion of your SMS data at any time

Message Frequency and Costs:

  • Message frequency varies based on your property inquiries and transaction activity
  • Typically 2-10 messages per active transaction
  • Message and data rates may apply based on your mobile carrier plan
  • We do not charge for messages, but your carrier may

What Information Do We Collect?

We collect information from you when you subscribe to our newsletter, fill out a form, submit property information, or engage with our real estate services.

Contact Information:

  • Name
  • Email address
  • Mailing address
  • Phone number (mobile and alternate)

Property Information:

  • Property address and details
  • Property condition and features
  • Ownership information
  • Photos or documentation you provide

Financial Information:

  • Financial details needed to analyze your property and situation
  • Payment information for transactions (processed securely)
  • Mortgage and lien information (when relevant to your transaction)

Technical Information: We may collect information about your computer and website usage, including:

  • IP address
  • Operating system and browser type
  • Pages visited and actions taken
  • Cookies and similar tracking technologies

We use Google Analytics to improve browsing for everyone. This does not identify any individual. You can learn more about how data is collected with Analytics at Google Analytics Privacy Policy.

Communication Records:

  • SMS/text message content and metadata (date/time, delivery status, opt-in timestamp, opt-out requests)
  • Email correspondence
  • Phone call records
  • Form submissions and inquiries

You may visit our site anonymously without providing personal information.

What Do We Use Your Information For?

Any information we collect from you may be used in the following ways:

To Process Transactions: Your information is used to deliver the real estate services you have requested, including property evaluations, purchase offers, and transaction coordination.

To Communicate With You:

  • Respond to inquiries and provide customer support
  • Send appointment reminders and transaction updates
  • Provide property information and market updates
  • Coordinate property showings and closing activities

To Send Periodic Communications: The email address and phone number you provide may be used to:

  • Send you property information and updates
  • Respond to inquiries and questions
  • Provide transaction status updates
  • Send marketing communications (only with your consent)

To Improve Our Services:

  • Understand how visitors use our website
  • Analyze property market trends
  • Enhance our customer service
  • Develop better real estate solutions

To Comply With Legal Obligations:

  • Maintain business records as required by law
  • Respond to legal processes and government requests
  • Protect our rights and the rights of others

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, including:

  • Secure data storage systems
  • Encryption of sensitive information during transmission
  • Access controls limiting who can view your data
  • Regular security assessments and updates
  • Secure payment processing through trusted third-party processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Do We Disclose Information to Outside Parties?

General Data Sharing:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Trusted Third-Party Service Providers:

We may share your information with trusted third parties who assist us in:

  • Operating our website
  • Conducting our business
  • Servicing you and your real estate needs
  • Processing payments securely
  • Providing email and communication services
  • Website hosting and analytics

These parties agree to keep this information confidential and use it only for the specific services they provide to us.

Real Estate Transaction Partners:

We may share relevant information with:

  • Real estate agents, brokers, and attorneys involved in your transaction
  • Title companies and escrow services
  • Lenders and financial institutions (with your consent)
  • Contractors or inspectors (when necessary for property evaluation)

This sharing occurs only when necessary to complete the real estate services you have requested.

Legal Requirements:

We may release your information when we believe release is appropriate to:

  • Comply with the law or legal process
  • Enforce our site policies
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others

Business Transfers:

We may transfer information about you if Arbor View Properties LLC is acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

Non-Personally Identifiable Information:

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CRITICAL EXCEPTION – SMS Data is NEVER Shared:

Notwithstanding any other provisions in this privacy policy, mobile phone numbers and SMS opt-in data collected for text messaging purposes will NOT be shared with any third parties or affiliates under any circumstances, except with our SMS service provider solely for the purpose of message delivery. No mobile opt-in data will be shared with third parties for marketing or any other purposes.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-Party Services

General Third-Party Providers:

In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Payment Processors:

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Jurisdictional Considerations:

Remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Third-Party Websites:

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Remarketing and Advertising

Remarketing Services:

Arbor View Properties LLC may use third-party vendor remarketing tracking cookies, including but not limited to Google AdWords and Facebook remarketing pixels. This means we may continue to show ads to you across the internet, specifically on platforms like the Google Content Network (GCN) and Facebook.

We respect your privacy and are not collecting any personally identifiable information through the use of Google’s or any other third-party remarketing system.

How Remarketing Works:

  • Third-party vendors, including Facebook and Google, whose services we use, will place cookies on web browsers to serve ads based on past visits to our website
  • This allows us to make special offers and continue to market our services to those who have shown interest in our real estate services
  • We may use Google’s “remarketing” service to target our ads to you based on your prior use of our site when you visit other sites in Google’s content network

Google AdWords:

This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. We may advertise to previous visitors who haven’t completed a task on our site, such as using the contact form to make an inquiry. This could appear as an advertisement on Google search results or a site in the Google Display Network.

Data Collection for Advertising:

We may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our site (e.g., to allow them to tailor ads on third-party services). These companies may deliver ads that might also place cookies and otherwise track user behavior.

All data collected will be used in accordance with our privacy policy and the respective third-party privacy policies (such as Google’s privacy policy).

Your Advertising Choices:

You can opt out of personalized advertising by:

  • Visiting Google’s Ads Settings
  • Using browser privacy settings to block third-party cookies
  • Using the Network Advertising Initiative opt-out tool
  • Adjusting your Facebook ad preferences

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use our site
  • Improve website functionality and performance
  • Deliver personalized content and advertising
  • Analyze traffic and user behavior

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
  • Advertising Cookies: Used for remarketing and personalized advertising
  • Preference Cookies: Remember your settings and preferences

Your Cookie Choices:

You can control cookies through your browser settings. Note that disabling cookies may limit certain website features and functionality.

California Online Privacy Protection Act (CalOPPA) Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent, except as described in this Privacy Policy.

California Consumer Privacy Rights:

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about personal data we’ve collected about you
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

To exercise these rights, contact us using the information below.

Children’s Online Privacy Protection Act (COPPA) Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

Personal, Financial, and Property Information

Our company is a real estate services firm that may require you to submit certain information so we can help you with your real estate situation. This information may include:

  • Your contact information
  • Information about your property
  • Financial information needed to analyze your property and situation
  • Documentation related to property ownership or transactions

Use and Protection:

This information is for our use only and will not be shared with outside parties unless:

  • Required to help us provide you with the real estate services you requested
  • You have given explicit consent
  • Required by law

We take the security of your financial and property information seriously and use appropriate safeguards to protect it.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations (real estate transaction records, tax requirements, etc.)
  • Resolve disputes and enforce our agreements

Typically, we retain:

  • Transaction records: 7 years (for tax and legal purposes)
  • Property inquiry information: 2-3 years
  • SMS opt-in data: Until you opt out, plus 30 days
  • Marketing contact information: Until you unsubscribe

Your Privacy Rights and Choices

You have the right to:

Access and Correction:

  • Request a copy of the personal information we have about you
  • Request corrections to inaccurate information

Deletion:

  • Request deletion of your personal information (subject to legal retention requirements)

Opt-Out:

  • SMS Messages: Text STOP to opt out of text messages at any time
  • Marketing Emails: Click “unsubscribe” in any marketing email
  • Remarketing/Advertising: Adjust your ad settings with Google, Facebook, and other platforms

Withdraw Consent:

  • Withdraw consent for data processing where consent was the basis for collection

To exercise these rights, contact us using the information below.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline (such as through in-person meetings, phone calls made outside of website interactions, or paper forms).

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we decide to change our privacy policy, we will post those changes on this page with an updated “Last Updated” date.

For material changes, we may notify you via:

  • Email to the address on file
  • Text message (if you’ve opted in to SMS)
  • Prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us:

Arbor View Properties LLC

For SMS-specific inquiries or to manage your text message preferences, you can also text HELP to any message from us or use the contact information above.

Consent and Acceptance

By using Arbor View Properties LLC’s website, submitting property information, or engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Call Us!
(770) 810-5715